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Documented Management Systems
Management Training
Management Consultancy
  Management Development and Professional Effectiveness Training  
  Each of the following workshops are one day in length. Prices are available on request.

Management development training
Train the trainer
Effective leadership skills
Effective sales techniques
Customer care
Mastering communication skills
Effective presentation skills
Practical time management skills


Overview: an introduction to management training embracing many key areas - ideal for those with many years' management experience with little formal training, or for those new to the role.

  • Leaders versus managers
  • Strategic decision-making and planning
  • Setting and reaching targets - for self and others
  • People management
  • Managing conflict
  • Time management
  • Managing change
  • Stress management

Learning outcomes: become familiar with key management concepts and theory, and be empowered with effective management skills that can be utilised in your role.

    TRAIN THE TRAINER Back to top    

Overview: allows individuals with no or limited experience of training to develop the necessary skills and techniques associated with an effective trainer.

  • Preparation and planning
  • Presenting a positive image
  • Knowing your audience
  • Training materials
  • Ice breakers
  • Questioning techniques
  • Group inclusion
  • Capturing and maintaining audience interest
  • Identifying kinaesthetic, visual and auditory learners
  • Non-verbal communication
  • Reflection and reinforcement
  • Dealing with difficult trainees
  • Assessment and evaluation

Learning outcomes: on completion of this workshop, the prospective trainer will clearly understand the skills and techniques required to effectively carry out training on a one-to-one or group basis.


Overview: to enable participants to identify their own leadership style, and learn how to adapt and modify their style to help motivate those around them.

  • Leadership skills and styles
  • Leadership and emotional intelligence
  • Developing a shared vision and mission
  • Motivational leadership
  • Team-building
  • Approaches to decision making

Learning outcomes: participants will have developed an understanding of how their own personal leadership style differs from others in their organisation, and understand how their style impacts on the motivation and performance of others. Participants will learn how to achieve the best from others - both subordinates and managers - in a range of situations through adapting their behaviour.


Overview: designed for those new to the sales role and those that want to polish their skills, this workshop concentrates on how sales people can empower themselves to increase their sales potential.

  • The sales process
  • Managing sales targets
  • Sales competencies
  • Selling to personalities
  • Listening and questioning skills
  • Visiting customers
  • Features, advantages and benefits
  • Dealing with objections
  • Buying signals and closing the sale
  • What next - after the sale

Learning outcomes: participants will learn how to maximise their key strengths and minimise their weaknesses in order to fully develop and exploit sales leads and close sales effectively. Emphasis is placed on developing and executing an action plan to help them achieve their target.

    CUSTOMER CARE Back to top    

Overview: designed to instruct new staff and update current employees in the fundamental principles of customer care.

  • Communications skills
  • Learning to listen
  • Questioning techniques
  • Communicating with different personalities
  • Features, advantages and benefits
  • Creating long-term customers
  • Dealing with objections

Learning outcomes: all trainees will have a better understanding of how to increase levels of customer satisfaction and develop customer focus.


Overview: aimed at middle management and supervisors, this workshop encourages participants to overcome the most common communication barriers within an organisation that lead to low morale and poor performance.

  • Principles of effective communication
  • Projecting a professional image
  • Building and managing relationships
  • Improving your listening skills
  • Communicating assertively
  • Dealing with conflict
  • Influencing others

Learning outcomes: participants will be able to develop the communication skills required for working in a team environment in order to get the best out of the people that they work with.

    Overview: a practical workshop, aimed specifically at those who are required to present to customers, managers, peers and employees, whether it is a small or a large group.
  • Planning the presentation
  • Effective communication
  • Overcoming nervousness
  • Presenting a positive image
  • Using visual aids effectively
  • Capturing and maintaining audience interest
  • Controlling question and answer sessions
Learning outcomes: participants will learn how to develop their confidence about speaking in front of a group and getting their message across effectively.

Overview: designed for people who need an introduction to effective time management, this practical workshop shows participants how to prepare ahead, deal with excessive workloads, allocate resources effectively, and deal with the unexpected.

  • Planning and defining objectives
  • Setting priorities and goals
  • Effective decision-making
  • Delegation
  • Managing meetings
  • Managing paperwork
  • Organising your office

Learning outcomes: participants will have completed an assessment of their current time management practices and have developed ways of improving their method of working to meet their goals more efficiently.

For further information, please
contact us.


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